组织利益相关者:一个组织与其利益相关者之间的合作、妥协和冲突的动态理论

Organization–stakeholder fit: A dynamic theory of cooperation, compromise, and conflict between an organization and its stakeholders

《Strategic Management Journal》      Author : Jonathan Bundy, Ryan M. Vogel, Miles A. Zachary.

内容摘要：We advance the concept of organization–stakeholder fit (O–S fit) to explain cooperative behavior between an organization and its stakeholders. O–S fit describes the compatibility that exists between an organization and a stakeholder when their characteristics are well matched. We highlight two dimensions of O–S fit: value congruence, or the supplementary fit of organizational and stakeholder values, and strategic complementarity, or the complementary fit of strategic needs and resources. For each dimension, we detail the unique relational factors—including core elements of trust, predictability, attraction/exchange, and communication—that motivate cooperation. We then explicate the ways in which value congruence and strategic complementarity dynamically interrelate over time. Finally, we consider how organization-stakeholder misfit may result in alternative relational behaviors, such as conflict or compromise.

关键词：Cooperative Strategy ; Fit ; Interorganizational Relationships ; Reciprocity ; Stakeholder Management.